Job Title: IT Supplier Account Manager
Location: Remote Working
Salary: £67,500
Employment Type: Permanent
Why Apply?
Join a respected leader in delivering digital and business services to the UK public and private sectors. We are seeking a detail-oriented and proactive IT Supplier Account Manager to drive performance, accountability, and strategic alignment across our portfolio of third-party IT suppliers.
This is a high-impact role that blends supplier governance, service delivery assurance, and project oversight. You'll act as the key liaison between internal teams and suppliers-ensuring commitments are met, risks are managed, and value is maximised. If you're passionate about delivering service excellence and building strong, compliant supplier relationships, this role offers the opportunity to grow your expertise while contributing to transformative business outcomes.
With competitive benefits, including 26 days holiday, contributory pension scheme, family-friendly policies, and a strong commitment to employee wellbeing - this is a role where you can grow and thrive.
As the IT Supplier Account Manager, you will:
Maintain oversight of daily operations and service delivery by key third-party IT suppliers.
Monitor and report on supplier performance against SLAs and KPIs, identifying risks or deviations and ensuring corrective actions.
Ensure suppliers operate in compliance with legal, regulatory, and internal standards.
Manage or support delivery of supplier-led projects, with a focus on planning, quality assurance and risk management.
Track and escalate issues, delays, or scope changes in supplier projects - ensuring Statement of Work (SoW) and deliverables are met.
Follow up on outstanding SoW and Request for Quotation (ROM) submissions, working with PMO and escalating as needed.
Coordinate cross-functionally with internal departments (Procurement, Legal, Operations, Business Change) to align on supplier performance and requirements.
Support contract change control processes, renewals and terminations in partnership with commercial and legal teams.
Handle service escalations with professionalism, driving resolution and continuous improvement.
Identify opportunities for cost savings, service enhancement and process efficiencies within the supplier landscape.
Ensure accurate, audit-ready documentation on supplier activity, performance and compliance.
Drive collaboration between internal stakeholders and external partners to meet business goals and compliance frameworks.
What do I need:
Essential:
Proven experience in IT supplier or service management in a complex or regulated environment.
Strong understanding of contract governance, supplier performance frameworks, and risk management.
Excellent stakeholder engagement skills, including experience working with senior internal and external partners.
Ability to manage multiple service streams and projects simultaneously.
Strong problem-solving, analytical, and negotiation skills.
Proficient in using service management/reporting tools such as ITSM platforms, Excel, and PowerPoint.
A strong grasp of audit, regulatory, and compliance requirements.
Self-starter with the ability to work independently and cross-functionally.
Desirable:
Experience working with Tier 1 IT suppliers.
Familiarity with public sector contracts or regulated industries.
Professional certifications: ITIL, Prince2, or equivalent.
What You'll Get in Return
26 days holiday plus bank holidays (increasing with service)
Life assurance at 4x basic salary
Contributory pension scheme with up to 6% employer match
Professional development support and access to qualifications
Employee wellbeing and mental health support through EAP
Flexible working and family-friendly policies
Health perks such as free eye tests and annual flu jabs
Ready to make an impact in a business where supplier performance directly supports national service delivery? Apply today!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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