About the role
We’re excited to welcome a Lead Liaison Advisor into our busy Water Quality team, a team that plays a vital role in demonstrating that Northumbrian Water meet all regulatory standards for drinking water quality. This is a role where your work will have a direct and visible impact on our customers and communities.
As our Lead Liaison Advisor, you will help maintain and strengthen the positive reputation of Northumbrian Water throughout the delivery of the Lead Pipe Replacement Programme. You’ll play a key part in ensuring the project’s communications strategy and stakeholder management plan are delivered effectively, offering trusted technical advice and guidance on lead pipe risk to colleagues, customers and partners.
Working closely with the Project Delivery Team, you will build and maintain an in‑depth understanding of the programme, spending time on site to support delivery and provide informed, confident advice. Your role will also involve helping to identify potential programme candidates through data analysis and collaboration with external agencies, ensuring we reach the right homes and communities.
This is a great opportunity to combine technical understanding, communication skills and community impact in a role where no two days are the same and where the work you do will support safer, better-quality drinking water for the region.
About you
We’re looking for someone who brings energy, motivation and the ability to work independently while managing their own time with confidence. You’ll need strong organisational skills and the ability to juggle priorities effectively. Experience in a customer‑facing role is important, as you’ll be building meaningful relationships with a range of stakeholders and communicating complex information clearly and positively.
You should be comfortable interpreting data, analysing information and championing data quality to support effective decision‑making. An understanding of water distribution systems and experience supporting project delivery would be an advantage, although not essential if you can demonstrate the right mindset and transferable skills.
We’re looking for someone who can confidently consult with and influence stakeholders, even when working under pressure. The ability to present to larger groups would be beneficial, as you will occasionally be required to do so as part of the role. Above all, we want someone who is committed to making a difference, someone who wants to play a part in improving outcomes for our communities and supporting the success of the Lead Pipe Replacement Programme.
A full driving licence is essential for this role.
About us
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
1. Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
2. Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
3. Free access to local attractions.
4. A fantastic discount scheme, with savings on days out, shopping, travel and more.
5. Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
6. Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
7. Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
8. Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
Please note this role will require a DBS to be completed prior to employment