B2B Account Manager
Location: Cambridge Job Type: Full-time, Permanent Salary: £28,000pa
Responsibilities
* Build and maintain relationships with existing customers through Teams and email, understanding their business needs.
* Respond to customer queries, liaise with relevant departments and provide timely feedback or updates.
* Manage the end-to-end order process including processing changes to purchase orders, scheduling and communicating updates.
* Collaborate with Production and Purchasing teams to ensure timely completion of customer orders, addressing any shortages or escalations.
* Handle administrative tasks such as raising credit or debit notes, maintaining accurate system records (price lists, quotes, RFQs, revisions, customer details, BOM and drawing database).
* Review and update customer order books, process changes and communicate these internally and externally.
* Resolve daily queries related to the successful delivery of goods.
* Assist with sales forecasts, job costings, stock takes and audits.
* Participate in production meetings and suggest solutions to client requests and needs.
Required Skills & Qualifications
* Highly organised with excellent attention to detail.
* Proven experience in customer support or sales.
* Self‑motivated and proactive with strong problem‑solving skills.
* High proficiency in Microsoft Excel.
* Ability to work independently or as part of a team in a fast‑paced environment.
* Understanding of technical drawings (desirable).
* Experience in a manufacturing environment (desirable).
* Familiarity with SAP (desirable).
Benefits
* 25 days annual leave plus bank holidays, increasing with long service.
* Early finish at 12:30 pm every Friday.
* Private Healthcare & Dental.
* Income Protection.
* 4X Annual Life Assurance.
* Access to a Discount Platform.
* Enhanced Family Leave.
* Company events.
* Employee Assistance Programme.
* Profit Share Bonus.
* Annual Merit Salary Scheme.
#J-18808-Ljbffr