This role would be ideal for someone looking to develop their experience in a reception and administration role. A positive attitude and the desire to learn are essential, as is a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol. Volunteer Receptionists/Administrators are really important and provide a warm welcome to the people coming into our services. The role can include: Covering reception duties, answering the telephone and welcoming people into the service Undertaking administrative tasks such as filing, archiving and photocopying. Supporting the collection and inputting of service data. Working with local and national databases. You’ll also be expected to participate in team meetings and carry out other tasks where necessary to support the needs of the service.