Shopping Centre Operations Director or Manager
Location: Various UK Locations (North West)
Salary: Negotiable depending on experience (circa £60,000 - £80,000) + Excellent Benefits
Hours: Full-time, 40 hours per week (predominantly Monday to Friday - manage your hours based on centre needs)
Work Location: On-site
Full time / Permanent
Remarkable Jobs are recruiting on behalf of a leading global property management organisation.
We are seeking an experienced and driven Shopping Centre Operations Manager to join the team at one of several flagship retail destinations across the UK. This is a rare opportunity to take on a senior leadership role at a large-scale shopping centre that is undergoing transformation and modernisation.
Shopping Centre Operations Manager Role:
As a Shopping Centre Operations Manager, you will be responsible for all aspects of day-to-day centre operations, ensuring the smooth running of services, compliance with regulatory standards, and delivering an outstanding visitor and tenant experience. You will also play a pivotal role in tenant engagement, centre transformation projects, and filling vacant retail units to drive commercial performance.
Shopping Centre Operations Manager Key Responsibilities:
* Lead and manage all operational aspects of the shopping centre including FM, cleaning, security, etc..
* Maintain full compliance with health & safety, environmental and fire regulations
* Drive sustainability initiatives in line with ESG strategy, including energy use, recycling, and waste management
* Oversee and deliver capital and landlord-funded projects including fit-outs and refurbishments
* Build strong relationships with occupiers, service providers, consultants, and internal departments
* Manage service charge and operational budgets effectively, ensuring value for money
* Represent the shopping centre within the local community, including industry groups and local authorities
* Identify and lead opportunities for continuous improvement in service delivery and customer satisfaction
* Actively contact and engage potential retail occupiers to fill vacant units and increase footfall
* Support and align day-to-day centre operations with long-term business transformation strategy
What They Are Looking For:
Essential:
* Strong background in operations or facilities management within a retail, commercial, or mixed-use destination
* Experience managing budgets, contracts, and service providers across a large site
* Proven leadership and people management skills
* Familiarity with health & safety, risk management and statutory compliance
* Excellent interpersonal skills with the ability to build rapport with tenants and external stakeholders
Desirable:
* Experience with retail leasing or tenant acquisition
* Project management exposure in refurbishment, construction or transformation projects
* IOSH/NEBOSH qualification
* Knowledge of ESG principles in operational settings
Shopping Centre Operations Manager Key Attributes:
* Commercially minded and customer focused
* Confident communicator and negotiator
* Resilient, adaptable, and comfortable leading in a fast-paced environment
* Organised and solutions-focused, with a hands-on leadership style
If you're looking to step into a high-impact, visible role as a Shopping Centre Operations Director/ Manager and help shape the future of a major retail destination - we'd love to hear from you.
Apply now!