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? London (hybrid – 1 day in office per week)
At MKJ Ignite, we partner with exciting challenger brands in FMCG to find the people who make things happen. We are currently working with a fast-growing brand seeking an Operations Executive to ensure their fulfillment operations run smoothly.
This role is central to customer fulfillment, ensuring every order—whether for major retail partners or direct consumers—is processed accurately, dispatched on time, and tracked through to delivery. You will collaborate with warehouse partners, courier companies, and the Ops & Projects Manager to keep operations seamless, resolve issues proactively, and maintain accurate data.
Responsibilities include:
* Processing retail and online orders in Unleashed and other systems with accuracy and timeliness
* Preparing necessary documentation such as packing lists, delivery notes, and export invoices
* Booking shipments, arranging courier collections, and proactively tracking deliveries
* Communicating daily with warehouse partners to confirm dispatches and resolve issues
* Maintaining accurate order, product, and customer data across systems
* Supporting OTIF and fulfillment performance reporting
* Coordinating orders for new product launches to ensure flawless execution
* Suggesting and implementing process improvements for smoother and faster fulfillment
Ideal candidate:
* Has experience in order processing, fulfillment, or customer operations (FMCG or e-commerce experience is a plus)
* Is detail-oriented, organized, and thrives in a fast-paced environment
* Is confident using inventory/order management systems like Unleashed (or similar)
* Communicates clearly and proactively solves problems
* Can manage multiple priorities effectively
Benefits include:
* Competitive salary package
* Hybrid working with flexible arrangements
* Generous holiday allowance (including your birthday off!)
* Discounts on the brand’s products
* Opportunity to work with a fast-growth challenger brand impacting customer experience
* Opportunities for growth and progression as the team expands
To apply, submit your CV for review by the MKJ Ignite team. The interview process involves:
* First stage: Teams call with the hiring manager
* Second stage: Face-to-face interview and team meet-and-greet
We value diversity and are committed to an inclusive recruitment process. Due to high application volumes, we may not respond to all applicants within 14 days. If you do not hear back, it may be due to timing or the role closing soon. Stay connected for future opportunities!
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