Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Perks
* B-Fed - complimentary lunch or breakfast.
* Flexible schedule.
* 28 days annual leave increases with tenure.
* Free gym membership.
* Complimentary gym membership for another person (after 2 years service).
* Discounted Spa Treatments - 30%.
* Discounted Spa Goods - 20% ELEMIS Products.
* Discounted Meals and Beverages - 50% cafe/bar.
* Career & Personal Development training.
* Mental Health, Well-Being and EAP Services.
* Length of Service Awards.
* Staff Awards and Bonuses.
* Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant
* Greet and welcome guests with a friendly and professional demeanour.
* Deal with emails, phone calls and face to face queries.
* Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
* Manage spa bookings and appointments, ensuring a smooth scheduling process.
* Handle guest inquiries providing information about spa services, treatments and products.
* Process payments and manage the reception area efficiently.
* Assist with the promotion of spa services, special offers and retail products.
* Ensure the reception area is clean, tidy and inviting at all times.
* Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
* Ensure all visitors to the site are logged correctly including contractors and guest passes.
* Undertake all relevant training required for the role.
Requirements
* Strong interpersonal and communication skills and a customer‑focused attitude.
* A genuine passion for health, wellness and customer service.
* Excellent organisational skills and multitasking abilities.
* Ability to establish rapport, build trust and demonstrate credibility.
* Ability to work flexible hours, including weekends and holidays (5.30am start to 10.30pm finish).
* Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
* Proficiency in using booking systems and basic computer skills.
#J-18808-Ljbffr