Do you have experience supporting vulnerable adults in accommodation with varying needs? Would you like to make a real difference by providing accommodation support to adults aged 18 and over? This is an exciting opportunity to develop your career within an ambitious, sector-leading organisation where your contributions will be valued. You will be part of a friendly and supportive team committed to empowering people to build better futures. About the Role One YMCA provides high-quality housing services that support people to achieve stability and independence. As part of our dedicated housing team, you will support residents aged 18 living in temporary supported accommodation. Your role will involve helping clients adjust to their accommodation, develop life skills, and work towards independent living. You’ll collaborate with external services to identify suitable move-on options and ensure wrap-around 24-hour support is provided to meet individual needs. You will manage an allocated caseload of residents, meeting regularly on a one-to-one basis to provide person-centred support and ensure their progress is reviewed and recorded. Key Responsibilities • Provide practical and emotional support to vulnerable adults with varying needs. • Develop and deliver tailored individual support plans to help residents achieve their goals. • Work closely with partner agencies to coordinate holistic support and move-on plans. • Support residents with budgeting, managing benefits (including housing benefit and Universal Credit), and accessing community services. • Encourage and promote responsibility for maintaining a clean and safe living environment. • Assist clients to attend appointments, interviews, and other key activities. • Contribute positively to team meetings, shift handovers, and service development. You will bring • Experience supporting vulnerable adults, ideally within a supported housing or related setting. • Strong interpersonal and communication skills, with the ability to build trusting relationships. • A proactive, flexible approach and the ability to work well both independently and as part of a team. • Commitment to safeguarding, equality, and promoting independence. *Please don't delay applying since we may interview on a rolling basis.* As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process. At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities This is a Full Time role. Hours per week: 37.5 Working Pattern: 5-days per week, including some weekends & BH (shifts) About Us One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event. By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include: Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children’s and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos. The Benefits Benefit 4 Benefit 5 Benefit 6 About Us One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education, training, employment and volunteering, their future housing needs, and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability, independent living, promising futures, and connection to their communities. Currently, we provide housing services and supported living across 12 different districts in Hertfordshire, Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community, changing and saving their lives! One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless, continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence, which is split into 5 distinct phases. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include: Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children’s and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund Our Values We champion RESPECT so everyone can belong We show COMPASSION so everyone can contribute We inspire GROWTH so everyone can thrive Current Benefits Health Cash Plan Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included. EAP & Doctorline Confidential help and advice line (24 hours) on medical, legal, and domestic issues. Rewards & Discounts Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships. Birthday and Wellbeing day off One day additional leave day for every year of service up to 5 days. Leave & Support Support for your child, IVF treatment, and through challenging times. Career Pathway Training & Development with a clear pathway for you to grow. Documents