Hampton by Hilton Newcastle is
recruiting a Reservations Coordinator.
The ideal
candidate will have experience in hotel reservations or a hotel front office role
with strong attention to detail and excellent organisational skills. You should
be confident managing bookings, handling guest enquiries, and ensuring all
reservation-related tasks are completed accurately and efficiently. This role is for 24-32 hours per
week, working Monday to Friday across 4 or 5 shifts.
We want a confident communicator
who brings personality and shine to our team.
Main Roles &
Responsibilities
·
Manage the full reservations
process from initial enquiry to check-out, including handling bookings, group
reservations, contracts, invoicing, payments, rooming lists, and resolving any
issues or discrepancies.
·
Maintain accurate reservation
data and inventory across all systems, ensuring compliance with hotel
procedures and ensuring sell-through and maximising revenue opportunities.
·
Liaise with Central Reservations
and conduct regular audits of Brand.com and OTA channels to ensure all hotel
information remains accurate.
·
Effectively manage daily
no-shows, ensuring all charges and payments are accurately recorded
·
Work closely with Front Office,
Sales, Marketing, and other departments to deliver a seamless and personalised
guest experience and support guest satisfaction initiatives.
·
Willingness to work across
Reservations and Front Desk as needed to support the smooth running of the
hotel
·
Identify and action sales leads,
providing group and meeting room quotations in the absence of the Sales &
Revenue Managers, with support from the General Manager.
·
Demonstrate initiative,
attention to detail, and accountability, working independently to problem-solve
and ensure all tasks are followed through to completion.
·
Complete all mandatory training
and support wider team and business requirements as needed.
You will have
'Hamptonality’
* Great energy and a can-do attitude
* Great team player, and you love chatting
with guests
* Skilled multitasker who can balance hard
work with great service
* Clear communicator fluent in English (and
other languages a plus!)
What
we are looking for
* Previous reservations, front office, or
similar experience within the hospitality industry
* Experience handling guest enquiries and
bookings via phone, email, and online channels
* Knowledge of property management systems
(PMS) and third-party extranets preferred but not essential
* Strong attention to detail and
organisational skills
* Ability to work both independently and as
part of a wider team, use initiative and follow tasks through to
completion
Perks
* Permanent contract with salary
exceeding national living wage.
* Paid breaks for shifts that exceed 6
hours.
* Access to Hilton Team Member Travel
Program, giving discounted stays across 7,000+ hotels worldwide
* Hilton University platform and FLOW for
all training requirements.
* Access to WeCare app – a solution
designed to support your mental, physical, social and financial wellbeing,
providing access to 24/7 UK-based online GP appointments, mental health
counselling, a get fit programme, legal and financial guidance plus much more
* BHN Extras! - which includes bYond prepaid shopping card; Cycle to Work
Scheme, and Discounted Digital Gift cards.
* Eyecare Vouchers