Permanent, Full Time
We are looking to recruit a Customer Service Planner to join our team, based from our office in Hunslet, Leeds.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, engineers, residents and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives to job tasks, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Whilst experience in a similar role would be advantageous, full training will be provided on systems and processes to ensure you are fully equipped to achieve the requirements of this position.
About You
Candidates will have the following:
1. Social Housing experience, would be advantageous
2. Repair and Maintenance planning background, would be advantageous
3. Good computer skills
4. Good communication skills e.g. ability to communicate with different stakeholders at different levels