Background Standing within the Royal Arsenal, the Woolwich Works multi-disciplinary site was formerly a major ammunitions factory from the Crimean to the Second World War. After a significant redevelopment project starting in 2019 by the Royal Borough of Greenwich, Woolwich Works opened its doors to the public in 2021. Woolwich Works now offers a vibrant mix of performance and event spaces, including a stunning 1500m² former factory venue, rehearsal studios, outdoor courtyards, and café and bar facilities. It is home to world-class resident companies such as Chineke! Orchestra, the National Youth Jazz Orchestra, Luca Silvestrini’s Protein, and the Carlos Acosta Dance Centre. Now a thriving community and creative hub, Woolwich Works is seeking an Operations Director to assist the Chief Executive in the day-to-day running of space. The Role The Operations Director is a senior manager who will support the Director in delivering the successful operation of the Trust’s estate in Woolwich. The Senior Management Team (SMT) has overall responsibility for the successful day-to-day running of the organisation and delivering the strategic priorities agreed with the Board. The Operations Director has overall responsibility for running our site and the delivery of events. They will lead our teams in venue management, visitor services, production, technical and event management, and be responsible for HR, IT, security, and health and safety. This is a people-focused role: there are two themes which cut across a job that has significant breadth – keeping everyone safe and delivering a great experience. We’re a small organisation with big buildings and big ambitions, and as such this is a hands-on role. The Operations Director will have significant experience of operational management and will be expected to both set the policies and standard operating procedures that our teams work to, and lead by example, Duty Managing events that are complex or of particular scale or significance. Please note that as the purpose of this role is to direct the operations of our buildings and venue services, the successful applicant will be expected to predominantly work on site. Is this job for you? We’re looking for an experienced venue operations professional. You’ll have worked in significant (in terms of both size and profile) arts and entertainment venues and on a variety of major events. You’ll need to be an outstanding people manager with an eye for detail and an excellence reflex. Engaging with staff and being a present point of leadership is key. Delivering brilliant customer service, managing safety and compliance, and running a successful business will each excite you in equal measure. You’ll be passionate about helping people, happy working both strategically and operationally, and willing to work hard and get your hands dirty. For further information and details on how to apply, please visit http://www.berwickpartners.co.uk/94545 For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Jodi Beauchamp Delivery Consultant Berwick Partners 44 (0) 207 529 1099 / 44 (0) 7866 010776 Jodi.Beauchamp@berwickpartners.co.uk Closing date for applications: Friday 31st October 2025