We are recruiting a Sales administrator to work for a manufacturing company based in Brierley Hill. The role is to cover a maternity contract it will be 9 months – 12 months. If you're ready to bring your expertise to a company that values teamwork, precision, and exceptional customer service, we'd love to hear from you!
Main duties :
Day to day order processing from receiving the order through to invoicing.
Receiving inbound calls and answering any enquiries - excellent telephone manner is essential.
Provide administrative support to the sales team, ensuring smooth and efficient operations.
Communicate with customers via phone and email to provide updates, resolve inquiries, and offer excellent customer service.
Coordinate with other departments such as production and logistics to ensure timely delivery of customer orders.
Maintain and update sales records, CRM databases, and customer files.
Prepare quotes, invoices, and other sales-related documentation.
Assist in tracking sales performance and compiling reports for management.
Monitor stock levels and liaise with suppliers to manage inventory as needed.
Requirements of the Sales Administrator:
Proven experience as a Sales Administrator, preferably in an industrial or manufacturing environment.
Strong organisational skills with the ability to multitask and prioritise workloads in a fast-paced setting.
Excellent communication skills, both written and verbal.
Experience using Sage is beneficial, however training will be provided.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
Attention to detail and a commitment to delivering high-quality work.
A proactive attitude with the ability to work both independently and collaboratively.
Knowledge of industrial products is a plus but not essential - full training will be provided.
A customer-focused mindset with a passion for problem-solving and building relationships.
This is a maternity cover; role will be 9 -12 months. You need to be able to work the duration of the contract