You will work onsite and report to the Assistant or Store Manager. Your role may include helping on the tills, advising customers, or working in the back shop. You will also:
* Help customers feel at ease, listen to their needs, answer questions, provide advice on products, recommend items, or offer baskets—small gestures that make a big difference.
* Familiarize yourself with in-store offers and schemes to promote them effectively.
* Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stockrooms.
* Collaborate with team members to deliver a great shopping experience, keeping the store clean and presentable.
* Receive award-winning training accredited by the Institute of Customer Service.
Joining as a Customer Advisor is a great opportunity, whether you’re starting your career or looking for a new challenge. The role requires:
* Ability to excel in a fast-paced, varied environment.
* Effective communication and listening skills.
* Enjoyment of teamwork and collaboration.
* An understanding that small details matter in customer interactions.
* A desire to be a proud brand ambassador for Boots and help customers find the best products.
Desirable but not essential skills include experience in customer care and delivering excellent service. Full training is provided.
The hourly rate starts at £12.40, increasing to up to £14.13 in certain London locations after 6 months. Benefits include:
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Employee discounts
* Enhanced leave pay and gift cards for expecting or adopting parents
* Flexible benefits scheme
* Free 24/7 counselling and support via TELUS Health
We promote an inclusive, diverse workplace where everyone can be themselves and reach their potential. We are an equal opportunity employer committed to positive and inclusive working environments.
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