Customer Service Representative
Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism.
Key Responsibilities
As part of our customer service team, you will:
* Handle customer inquiries via phone and email with clarity and care.
* Maintain and update customer records in our core system.
* Proactively contact vulnerable customers during power loss events to offer support.
* Accurately log all customer interactions and service updates.
* Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
* Manage compensation payments in line with industry standards for customers affected by power outages.
* Take ownership of service-related issues, resolving them confidently and professionally.
* Demonstrate empathy and understanding in challenging customer situations.
* Assist in preparing regularly scheduled reports.
* Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards.
* Provide administrative support throughout the asset adoption process.
What We’re Looking For
We’re seeking someone who:
* Has excellent communication and interpersonal skills.
* Is highly organised and detail-oriented.
* Can work independently and as part of a team.
* Is confident using customer service systems and Microsoft Office tools.
* Has a proactive approach to problem-solving and customer care.
Why Join Us?
* Be part of a supportive and inclusive team.
* Make a meaningful impact on customers’ lives.
* Enjoy opportunities for growth and development.
* Work in a role where your empathy and professionalism truly matter.
Benefits include:
* Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
* Bonus
* Enhance Pension
* Private Medical Insurance
* Life insurance
* Company training programmes to help you develop.
* Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
* Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
* Volunteering day: one day a year fully paid.