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Patient service manager

Wakefield
Permanent
Mid Yorkshire Teaching NHS Trust
Patient services manager
Posted: 31 December
Offer description

Contact information

For any further information, please contact Louise Diamond, Deputy Director of Operations - 01924 541619

About the role

This exciting developmental role within Radiology at Mid Yorkshire Hospitals NHS Trust will be a key component of the department’s management team. The successful candidate will bring a broad range of skills and experience, enabling them to manage a diverse and complex portfolio while supporting the department’s vision and commitment to excellence.

The post holder will be responsible for the operational delivery of modalities within the Radiology Service, working closely with Clinical Managers and Radiologists. You will play a pivotal role within the wider Radiology management team, contributing to service development and operational performance.

To succeed in this role, you will have experience or demonstrable knowledge of staff management and service leadership, along with the ability to work effectively with a wide range of stakeholders. Strong interpersonal skills are essential, as is a proven ability to deliver high-quality outcomes in a fast-paced environment.

In return, we will actively support your professional development and provide opportunities for growth within a dynamic and demanding setting. You will join a motivated and supportive team that works collaboratively to achieve the best possible outcomes.

Main duties

* Working closely with the Business Support Unit and Access Coordinators to ensure consistent delivery of activity so that income is maximised and targets delivered.
* Continually monitor capacity and rigorously manage consultant leave so that supply is always appropriate to demand, and premium rate costs are managed out of the system.
* To work with other clinical service units and Divisions to deliver corporacy and consistency across Divisional areas.
* Ensure that the Service Unit works to deliver Improving Working Lives standards, Agenda for Change, European Working Time Directive and New Deal for Junior Doctors.
* The post holder will be expected to deputise for colleagues as appropriate to level of skills and service unit requirements.
* Responsible for the day to day efficient and effective operational management of area, linking appropriately with clinical and multidisciplinary staff in all matters affecting the delivery of core services.
* To establish and build agreements within the team to ensure the delivery of the services provided.
* Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised.
* Work closely with the Matrons and Allied Health Professionals to ensure effective support services are in place for all clinical areas.
* Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
* Ensure all policies and procedures are adhered to as required by the Trust

Please refer to the attached job description and person specification for further details.

Essential person specification requirements

* Management or professional qualification at post-graduate level or equivalent
* Evidence of continuing education and development
* Demonstrable operational management experience in the health service, with previous experience of effectively managing groups of staff.
* Experience of managing a budget
* Working across and leading Trust wide projects
* Demonstrates a high level of numerical and data analytical skills, including spreadsheets and databases

Please refer to the attached job description and person specification for further details.

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application guidance:
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our benefits

* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Home electronics scheme
* Cycle to work scheme - subject to eligibility criteria
* Car lease salary sacrifice scheme - subject to eligibility criteria
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our careers site .

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