Field Service Technician - Moston, Manchester
This role requires someone either already actively SC Cleared, or someone who is SC Clearable (You must be a UK national or have been a resident of the UK for at least 5 years to be SC Cleared).
Summary of Responsibilities:
* Manage and maintain IT services and equipment within your assigned Hub and surrounding spokes.
* Queue Ticket Management: Handle tickets efficiently to ensure service levels are maintained.
* Hub Stock Management: Oversee asset management, including scanning items in and out.
* Disposal Management: Manage equipment disposal in compliance with contractual requirements.
* Hardware Repairs: Perform hardware repairs on in-warranty equipment, liaising with vendors.
* Locker Replenishments: Replenish lockers with necessary equipment.
* Service Improvement: Identify potential service issues or improvements.
* Process Adherence: Follow all processes and procedures from the Authority.
Essential Requirements:
* Security Clearance: Must have or be able to obtain SC clearance.
* Nationality: Must be a UK National with a UK passport.
* Availability: Must join the out-of-hours (OOH) rota and standby.
* Driving Licence: Must have a full, clean driving licence.
* Experience: Minimum of 2 years in a PC field service or workshop environment.
* Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including laptop repairs.
* Certifications: Willing to undergo training for HP and Dell desktop and laptop support.
If you meet these requirements and are ready to join a dynamic team, we encourage you to apply.
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