We are looking for an experienced Customer Services Advisor to join our team at our Head Office in Hillington, Glasgow.
We offer:
* 33 days' annual leave
* Flexible leave
* Generous employee discounts
* Private healthcare
* Workplace pension
* Hybrid working with two days at home
* ...and much more
Hours
Full time: 8.30am - 5.30pm, Monday - Friday with one late night per week (11:30am - 8pm)
The position also requires work on approximately one out of four Saturdays (9am - 2pm)
Please note: If you work on a Saturday, you will be given a day off during the week.
About the role
This role involves dealing with complaints and enquiries from customers and third parties and liaising with branches to ensure swift resolution to complaints.
This role is ideal for a customer-focused person with attention to detail on non-finance-related complaints and who can ensure the correct outcomes are achieved.
The right candidate will have worked in customer services and excel in delivering excellent customer service.
Day-to-day duties
1. Dealing with and investigating non-finance-related complaints, liaising with branches to ensure all facts have been gathered before responding
2. Dealing with enquiries and complaints from c...