Role Overview
Great opportunity to work as a Revenue and Support Specialist for our client, an industry-leading, customer-focused, long‑distance train operator that customers trust to meet their needs. Staffline is recruiting Revenue and Support Specialists in Edinburgh. The rate of pay is £37,444 per annum. This is a 9‑month fixed contract, on day shifts with varied start times and requires working all days and times CrossCountry runs a service, including weekends and bank holidays.
Responsibilities
* Ticket inspection, completion of travel irregularity reports, customer service and conflict management.
* Protect revenue and reduce fare evasion.
* Ensure compliance with ticketing terms and railway byelaws.
* Provide a visible presence to deter non‑payment of fares.
* Support operational resilience during disruption and special events.
* Undertake day‑to‑day line management including rostering, AL etc.
Qualifications
* Physically fit, as the role is very active and demanding.
* Excellent customer service skills and relevant experience.
* Knowledge of rail ticketing rules.
* Right to work in the UK.
* Pass a DBS clearance and undergo a medical fitness test.
Key Information and Benefits
* Earn £37,444 per annum.
* Good links to public transport.
* Canteen on site.
* PPE provided.
* Full training provided.
Job Ref
1CCT
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