Do you have experience driving commercial and operational strategy in a creative environment?
Do you have what it takes to shape how a growing agency runs, scales, and stays profitable, while maintaining high creative output?
Our client is a purpose-led creative agency combining strategy, storytelling, and design to tackle global challenges. As they grow, they’re looking for a Commercial & Operations Director to help scale the business with smart commercials, smooth delivery, and strong operations.
This senior role reports directly to the MD and plays a key part in how the agency runs and grows. You’ll work closely with creative, delivery, and leadership teams to shape pricing, operations, and process - keeping things commercially focused without losing the creative focus.
Key Responsibilities:
* Lead financial strategy, forecasting, and modelling to support smart, sustainable growth
* Own commercial planning, pricing, and client contract negotiation
* Monitor profitability and lead margin improvement initiatives across global projects
* Oversee scalable, compliant operational processes that enhance delivery
* Guide the agency through meaningful change, balancing established practices with future-focused thinking
* Collaborate with heads of department to manage supplier and freelancer relationships
* Provide leadership, clarity, and support to a small, capable commercial/ops team
About You:
* 10+ years in a senior commercial or operational role within a creative, digital, or design-led environment
* Comfortable leading commercial change and driving operational excellence
* Experienced working with global clients and navigating multi-currency projects
* Strong knowledge of contract law, IP rights, and compliance in creative industries
* Able to blend commercial acumen with a strong understanding of the creative process
* Naturally collaborative, with the confidence to challenge and the pragmatism to support
* Comfortable leading others through transformation - including Gen AI and new delivery models
* A background in project delivery or production would be a plus
What’s on Offer:
* A competitive salary depending on experience
* Hybrid working in a creative, low-ego, high-performance culture
* A strong focus on personal development, team wellbeing, and work-life balance
* Comprehensive benefits package aligned with the agency’s people-first values
Early applications are encouraged.
If you have the skills and experience for this opportunity and the ambition to take on this position, please contact Thais for further details or email your CV today.
-By email: Thais.Ferreira@james-chase.com
-By phone: +44 (0)1273 035 347