We are a leading UK manufacturer of commercial office furniture, supplying workplaces, public-sector environments, and major distributors nationwide. Our Northampton site handles production, logistics, and customer operations, and we take pride in delivering high‑quality products with reliable, responsive service.
As our business continues to grow, we’re looking for a Customer Service Advisor to join our team and help maintain the high standards our customers expect.
The Role
You’ll be part of a busy customer service team. The role combines order management, problem‑solving, and proactive communication to ensure customers receive accurate information and a smooth experience from order to delivery.
Key Responsibilities
* Managing incoming enquiries by phone and email
* Processing orders, quotations, and product information requests
* Liaising with production, planning, and logistics to track orders and resolve issues
* Handling delivery queries, lead times, and after‑sales support
* Maintaining accurate customer records and documentation
* Building strong relationships with customers and internal teams
* Supporting the wider team with administrative tasks as needed
About You
We're looking for someone who understands the furniture journey — from order to delivery. Ideally, you'll already have customer service experience within the furniture or home furnishings industry and be confident supporting customers with product queries, orders, and aftercare.
You’ll bring:
* Proven experience in a customer service role within the furniture or home furnishings sector, with a strong understanding of products, order processing, delivery processes, and customer expectations
* Confidence and strong organisational skills
* Strong communication skills and a professional, friendly manner
* Good attention to detail and accuracy
* Ability to prioritise and manage multiple tasks
* Comfortable working in a fast‑paced manufacturing environment.
* Confidence using CRM/ERP systems and Microsoft Office
* A proactive approach to solving problems and supporting customers