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Deutsche Bank - Corporate Security
Job Title: Regional Operations Centre Manager
Responsible to: Security Operations Manager
Scope: UK&I & UKMEA – all activities within this JD apply on local and international scale.
Role Overview
To maintain the security and life safety of the clients staff, property, information, operation and reputation.
CCTV License is Mandatory
Pay: £21.74 per hour
Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off
Security System Responsibilities
* Oversee proactive management/ monitoring of all security systems, including CCTV, access control, panic alarms
* Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.
* Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime.
* Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms.
* Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
* Report immediately any/ all equipment faults to the relevant vendor, providing correct details and in a timely manner.
* Effective and timely reporting/ escalation of information regarding potential threats to Deutsche Bank from internal and external sources.
* Complete baseline CCTV patrols of all local and regional assets.
Events & Executive Protection Responsibilities
* Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and elevate back into the bank and EEP management team.
* Maintain EEP records and effect changes to these upon instruction from EEP management.
Training and HR Responsibilities
* Carry out investigations and disciplinary activities.
* Liaise with Mitie HR for guidance with outstanding HR cases.
* Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.
* Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.
* Carry out performance reviews for ROCOs under your responsibility.
* Carry out and record quarterly welfare visits for all ROC/ SCR personnel under your responsibility.
* Report safety hazards, injuries and 1st aid incidents within 12hrs.
* Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
* Maintain working knowledge of current Mitie HR policies.
Travel and Traveller Security Responsibilities
* Monitor, remain alert to, communicate and escalate local and regional security events which might impact business travellers and/or operations.
* Contact travellers to establish safety and or monitor and support with travel disruptions.
* Carry out call tree tests to establish staff safety in conflict regions.
* Good understanding of travel risk management.
Crisis and Emergency Response and Management Responsibilities
* Effectively support Deutsche Bank Crisis Management procedures and processes.
* Respond to and manage emergencies and escalate/ communicate incidents in accordance with Corporate Security and Non‑Financial Risk Management (NFRM) Key Operating Documents (KODs).
* Maintain a good working knowledge of the Incident Management Process.
* Respond to emergency situations and assist with emergency building evacuations when necessary.
* Manage, coordinate and escalate emergency calls and incidents relating to security and life safety events.
* Provide first aid if required when responding to an emergency medical situation.
Compliance, Communication and Administrative Responsibilities
* Attend the weekly Sister Bank Conference call and produce comprehensive report detailing content to the Client and Senior Management.
* Manage, review and implement agreed ROC/ SCR KOD's.
* Ensure ROC/ SCR communication is delivered to a professional level and undertake remedial action where it falls below expected standards.
* Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
* Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.
* Record and escalate any/ all security breaches in accordance with AIs.
* Attend the weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
* Ensure adequate and effective staffing levels are maintained across the ROC/ SCR personnel.
Legal and Legislative Responsibilities
* Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.
* Maintain records of data release forms for audit.
Skills and Competencies
* Strong command of the English language.
* Ability to communicate (spoken and written) clearly and concisely.
* Portray a calm and comforting demeanor while dealing with emergencies and incidents.
* Well‑developed interpersonal skills and networking ability.
* Strong motivation and understanding of management techniques.
* Possess a proactive, logical and inquisitive approach to security duties to be able to deliver under pressure.
Authority
* Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/or staff.
* Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.
Nil Authority
* To permanently alter any section of the assignment instructions without the consent of Mitie management and/or the Client.
* To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
* To obtain goods or services amounting to capital expenditure without the consent of Mitie management and/or the Client.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Accommodation for Applicants with Disabilities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Company Profile
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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