About the role
We have an exciting opportunity for an enthusiastic, driven and passionate retail assistant to join our expanding team at our charity shop in Exmouth.
You will provide supervisory cover in the shop; opening and closing the shop, provide excellent customer service including assisting with customer inquiries, purchases and product information, process transactions accurately using the till system, maintain a clean and organised shop floor including stocking shelves and providing support in arranging displays and promotions. You will also supervise volunteers,
About you
We are looking for a flexible and adaptable individual who will be responsible for running our shop, and to positively promote InFocus Charity and its objectives in the local community. Our volunteers are there to support with the tasks that need doing, so you will need to be comfortable supervising other people.
There may be occasions where you will be on your own in the shop, for this reason we need you to be confident in loan working, leading the shop during shift, as well as multitasking and prioritising workload. There may be occasions where you will need to deal with a disgruntled or dissatisfied customer, or a situation of theft so you will need to feel comfortable managing these challenging situations with confidence and resilience.
It is important that you have a background in a customer facing role, have a friendly but professional outgoing personality and can excel in both lone working and within a team situation.
Working pattern
You will work three days per week on a two-week rolling rota, with 22.5 hours in week 1 and 21 hours in week 2. This includes alternate Saturdays and Sundays. Specific working days will be discussed during the interview.
How we say “thank you”
* Six weeks annual leave plus eight bank holidays
* Occupational sick pay scheme from day one
* Paid medical appointments
* Comprehensive training and development
* Enhanced maternity pay
* Enhanced paternity leave
* Access to discounted shopping
* 24-hour employee assistance programme
* “Death in service” life assurance and group accident cover
* Cycle to Work Scheme
* Contributory pension scheme for eligible staff
About our application process
When providing a supporting statement, please refer to the job description and person specification in the application pack and include information that shows your suitability for the role.
Please Note: Where you do not provide a supporting statement and a full and up to date CV, your application will not be considered.
If your application is shortlisted, you will be contacted by the recruiting manager for a brief initial conversation to check suitability for the role.
Equality, diversity and safeguarding
We are a disability friendly employer and actively encourage candidates with a disability to apply. If you need support with completing your application form, pleasecontact our HR team
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All posts are conditional to an Enhanced Disclosure and Barring check (DBS), satisfactory medical check, references and evidence the right to work in the UK.
Staff have a responsibility to inform InFocus of any conviction or prosecution that occurs whilst employed.
It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children and adults at risk.
To be eligible for this position, we require candidates to either hold British citizenship or have the right to work in the UK.Unfortunately, we are unable to sponsor applications from candidates who do not currently possess the right to work in the UK.
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