Your newpany
A well-established UK-based manufacturer is seeking a Key Client Account Manager to join its growing team.
They are looking to appoint a proactive, detail-oriented individual who can manage the organisation's biggest client.
Your new role
You will be the key liaison between clients, designers, suppliers, and internal teams. You’ll manage the full project lifecycle—from technical design reviews and site surveys to installation and post-project evaluation—ensuring timely delivery, budget control, and client satisfaction.
Key Responsibilities
1. Liaising with client to understand requirements/specifications.
2. Preparing quotations, including collating costs, contracting with suppliers and upload to in-house system for review and authorisation.
3. Review any unsuccessful quotes with Business Ops Director to understand reasons, identify improvements on how we can improve .
4. On receipt of POs, raise Sales Order and issue POs to suppliers.
5. Chase progress updates from suppliers on goods in manufacture and liaise with Logistics for confirmed delivery dates, formunication to the restaurant.
6. Arrange and attend site surveys
7. Ensure works are booked in promptly on receipt of order, chasing progress andpletion updates, and close off for invoicing .
8. Work with accounts team to resolve any outstanding invoices where required.
9. Continuous review of Pronett stats and report monthly to Business Ops Director.
10. Management of stock/portal stock levels, liaising with the warehouse for monthly stock counts, ensuring levels are current and accurate. Ensure adjustments are made for goods in/out and monitoring of stand-in model movements/location.
11. Any reported quality issues to be flagged to Senior Project Manager for support on resolution actions.
12. Meet with client monthly to discuss feedback, uing projects, forecast information, etc to share with the wider team.
13. Reporting on product date, spend, etc when required.
What you'll need to succeed
14. Strongmunication and organisational skills.
15. Proficient in project management tools and CRM systems.
16. A proactive, solutions-driven mindset.
17. ACCESS TO OWN TRANSPORT IS ESSENTIAL
What you'll get in return
18. Join a respected and growingpany with a strong reputation in the industry.
19. Enjoy a collaborative and supportive team culture.