Overview
Technical Advisor – Boilers & Heat Pumps
Our client is an established Manufacturer within the domestic heating sector, who are seeking an additional member to join their Technical Support team!
The Role
With their Heat Pump range having been established for a number of years, they are now seeking a Technical Support Engineer who can provide technical support to engineers, installers and end users, with a focus on Heat Pumps, but also boilers, cylinders & controls.
The role is based within their offices near Swindon three days a week, with the option of working from home two days a week.
Responsibilities
* Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst the engineer is on site.
* Progress calls for products covered by the manufacturer’s warranty to either the onsite engineer or to the customer services team to allocate.
* Dealing with customer/installer issues, offering solutions and autonomy to rectify the issue as diplomatically as possible.
* Update the database with notes & details regarding interactions with end users, Installers and engineers.
* Answer technical related emails that are sent into the department's email address.
* Monitor & identify fault trends and communicating within the department.
Your Experience
You will be an Engineer with a solid technical aptitude as either:
* Heating Engineer, Boiler Engineer, Gas Engineer, Heat Pump or Renewable Engineer, Refrigeration Engineer or Air Conditioning Engineer
* Organised and capable of multi-tasking
* Interested in emerging renewable technology & keen to undertake initial and continued training
* Computer literate (able to use email, documents, etc)
* Seeking an office based technical support role
Hours & Remuneration
Hybrid based – Swindon offices 3 days a week, and home based 2 days a week.
Monday to Thursday 7.30am to 4.30pm or 9am to 6pm (alternating)
Friday 7.30am to 4pm or 8.30am to 5pm (alternating)
One Saturday morning a month after training (8.30am to 1pm) paid at overtime
Salary circa £40,000 plus associated benefits.
Interested in discussing the role or applying? – then contact Dan at startMonday now.
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