Summary:
To provide a responsive first contact for unpaid carers to assess their need and guide them to receive appropriate support. Provide administration, database and front of house support. Holding a short caseload.
Carers in Bedfordshire is a strong and well-respected local charity with an ambitious plan to expand so that we can do more for carers. Our staff are our most precious resource who make a difference in carers lives, whether they support someone caring for another adult in the family, a parent caring for a child with additional needs or a child who has caring responsibilities.
You'll know what caring is like for families and the impact it has on wellbeing and life chances. And you will be able to bring to this role the skills you have built up through your experience in advice, information or support. Maybe you have worked for a voluntary organisation, or have a background in health or social work, but you'll be keen to join an organisation with strong values and a passion for quality. You'll know why confidentiality and safeguarding are so important, and will have lived that out in your day to day work.
Our working culture is inclusive, friendly and collaborative – with a strong focus on flexibility and an embedded can-do approach. Your skills and passion for our cause will make a direct difference to carers.
So, a bit more about the role –
Early Response Support Worker:
* To be the first point of contact for carers when they phone or attend the office. Ensure that individual carer support is available at the Bedford office to visitors or distressed callers. Advise carers in the first instance and refer for further support if necessary.
* Work with the first response team to provide a consistent and responsive service including, but not limited to:
* answering incoming calls
* responding to live chat enquiries
* welcoming all visitors
* helping in the recruitment process
* covering grant enquiries
* Ensure all incoming enquiries are handled sensitively and professionally.
* Assist to maintain and establish quality support for all carers.
* Triage carers according to their need.
* Hold a short caseload of all carers types to track their progress.
* Assist the Early Response Coordinator to refer carers to internal and external support according to their carers wheel scores.
* And more
If you think this is for you please get in touch.
This role is a permanent contract, and is offered with full time (35 hours/week) or part time hours, of 28 hours/week.
The salary quoted is the Full Time Equivalent (35 hours) - reduced hours would be pro rata.
For further details and to apply - please go to the "work for us" page of our website and follow the instructions.
Or contact Cath.Brimmell at for a job pack.
Please apply as soon as possible.
Job Types: Full-time, Part-time, Permanent
Pay: £25,098.00 per year
Expected hours: 28 – 35 per week
Benefits:
* Canteen
* Company pension
* Health & wellbeing programme
* On-site gym
Application question(s):
* Do you have the right to work in the UK without Sponsorship?
* What experience do you have of providing advice, information or support?
Work Location: In person
Reference ID: ERSW25