Children & Young People – Education, Inclusion & SEND
We are seeking a motivated and organised SEND Case Co‑ordinator to join our Children & Young People directorate. This role is central to the effective administration and coordination of statutory SEND processes and plays a vital part in ensuring children and young people with SEND aged 0–25 receive timely, legally compliant support.
Rank: SEND Case Co‑ordinator
Grade: 6 | £28,598 – £31,022
Hours: Full time 37hrs
Location: Dudley Metropolitan Borough Council
About the Role
As a SEND Case Co‑ordinator, you will provide high-quality administrative and coordination support to the SEND service, ensuring statutory assessment, planning and review processes are progressed accurately and within legal timescales.
You will act as a key point of liaison between families, schools, education settings and multi‑agency partners across education, health and social care. The role involves managing case information, coordinating communications and documentation, and supporting the production and maintenance of Education, Health and Care Plans (EHCPs).
This is a busy, detail‑focused role requiring excellent organisation, strong written communication skills and confidence in working with a wide range of stakeholders.
Key Responsibilities
* Coordinating statutory SEND processes, including EHC needs assessments, EHCP amendments and annual reviews, ensuring compliance with legal timescales.
* Drafting, updating and issuing Education, Health and Care Plans in line with statutory guidance and agreed templates, under the oversight of a Case Officer.
* Acting as a point of contact for parents, carers, children and young people, schools and partner agencies, ensuring clear and timely communication.
* Liaising with education, health and social care professionals to gather information and contributions required for EHCPs and reviews.
* Maintaining accurate, up-to-date case records on SEND systems and corporate databases.
* Supporting and coordinating annual review processes, including arranging meetings, circulating paperwork and recording outcomes.
* Attending meetings where required, including annual reviews and internal or multi‑agency discussions.
* Preparing case summaries, reports and data to support decision‑making and service monitoring.
* Contributing to service improvement by identifying administrative efficiencies and supporting performance monitoring.
About You
You will be highly organised, methodical and confident in managing multiple cases at different stages of statutory processes. You have experience of administrative or coordination work within a SEND, education or public‑sector environment and an understanding of the importance of accuracy, compliance and effective communication.
You will bring:
* Knowledge of SEND legislation, statutory processes and the SEND Code of Practice.
* Experience of coordinating casework, documentation or statutory processes.
* Strong written and verbal communication skills, with the ability to communicate sensitively and professionally.
* Confidence in drafting clear, accurate reports and statutory documentation.
* Excellent IT skills, with experience of maintaining records and working with case‑management systems.
* The ability to work collaboratively with colleagues and external professionals.
* A commitment to equality, inclusion and supporting positive outcomes for children and young people.
Why Join Us?
You’ll join a dedicated and supportive SEND service where high‑quality administration and coordination are recognised as essential to good outcomes. We offer opportunities for professional development, flexible working and the chance to contribute to service improvement within a forward‑thinking local authority.
We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment. The post is subject to medical clearance and an enhanced DBS check.
Workplace Attendance: Working in the office 3+ days a week (pro‑rated) or Onsite full time.
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
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