About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Graypaul Maserati Birmingham.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any questions or queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure that vehicles are ready on time. Additionally, you will give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first. You'll take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.
About You
We want applications from individuals who are already established Service Advisors, looking to progress, with a willingness to learn and develop. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Maserati to support your career.
Ideally, you will have excellent organisational and administrative skills with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment. Working knowledge of Kerridge would be advantageous but is not essential.
Please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.
Why Sytner?
Sytner Group offers an industry-leading benefits package. We are passionate about continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.
* Enhanced Holiday Entitlement – 33 days including bank holidays
* Industry-leading Maternity, Paternity, and Adoption Pay
* Career Development opportunities
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One paid day per year for voluntary/community work
At Sytner, our values and behavior are important. We foster a working environment where every individual's contribution is valued, supporting colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to request adjustments to the job interview and recruitment process.
For more information about reasonable adjustments and the recruitment process, please click here.
Unsure? Read on…
We represent over 23 of the world's most prestigious vehicle brands across our 140 UK dealerships.
We pride ourselves on developing talent and building careers. Our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
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