Serco is seeking a CCaaS & Voice Technical Specialist to manage the technical delivery of CCaaS solutions and optimize services for UK contracts. Responsibilities include configuring AWS Connect, supporting telephony routing, and collaborating with various teams to enhance service performance. Ideal candidates will have hands-on experience with CCaaS platforms, particularly AWS Connect, and strong communication skills to convey technical information clearly. The role offers various benefits including a company car, bonus scheme, and wellness support.
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