Job Summary
We are seeking a dedicated and experienced Night Manager to oversee the operations of our establishment during the night shift. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As the Night Manager, you will be responsible for ensuring a smooth operation, maintaining high standards of hospitality, and addressing any issues that may arise during the night.
Duties
* Oversee guest check-ins and check-outs, ensuring a seamless experience for all guests during the night (if required).
* Address guest inquiries and resolve any complaints or issues promptly and professionally.
* Maintain security protocols to ensure the safety of guests and staff during night hours.
* Conduct regular inspections of the property to ensure cleanliness and adherence to health and safety standards.
* Collaborate with other departments to ensure smooth operations throughout the night.
* Prepare reports on nightly activities, including occupancy rates, guest feedback, and any incidents that occurred during the shift.
* Serving guests drinks during the night if needed
* Light cleaning
Experience
* Proven experience in a supervisory role within the hospitality industry, preferably in hotels or similar establishments.
* Excellent communication skills.
* Demonstrated experience in guest services with a focus on providing outstanding hospitality.
* Familiarity with hotel management software is an advantage but not essential.
If you are passionate about hospitality and have the necessary skills to lead a team during night operations, we encourage you to apply for this exciting opportunity as a Night Manager.
This could be a job share for the right two applicants, so if you were only looking for two or three nights per week you could apply. Salary would be pro rata, please specify the nights you would be available on application.
Job Type: Full-time
Pay: £30,500.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
Work Location: In person