We are looking for a Cigar Suite Manager to join our Food and Beverage department at Grosvenor House Suites!
The Cigar Suite is due to open early in 2026, so we are recruiting a manager to open and run the venue. The successful candidate will be responsible for managing the pre-opening period and launch of the new venue followed by ongoing management of the daily operations, ensuring an exceptional guest experience that reflects the luxury standards of Grosvenor House Suites. The role requires expertise in cigar selection, procurement and maintenance, discretion with high-profile guests, service experience with premium luxury beverages and leadership of a small team delivering the highest standards of service.
About us
Grosvenor House Suites offers a luxurious and sophisticated lifestyle at Londons most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.
About you
Essential
Proven experience in hospitality or luxury service management.
Strong knowledge of cigars and tobacco handling
Proven leadership experience with the ability to train, motivate, and manage a small team.
Strong operational and organisational skills with meticulous attention to detail.
Flexible and collaborative approach, supporting the wider Food & Beverage operation when required.
Understanding of UK tobacco regulations, licensing, and health & safety compliance.
Desirable
WSET qualification or equivalent in beverage service.
Certified Cigar Sommelier or Master Cigar training certification.
Experience managing or opening a high-end cigar lounge, bar, or private members club.
Food & Hygiene Level 2 certification
Allergen Awareness Level 2 certification
Experience running cigar related events
Key skills
Excellent communicator at all levels
Competent computer skills, word, excel, power point, Opera
Excellent customer service
Excellent organisational and administrative skills
Friendly, approachable and professional
Good leadership skills
Excellent multi-tasking skills
Demonstrates flexibility in work hours according to the needs of the business
Whats in it for you...
A competitive salary and inclusion to our discretionary service charge scheme
28 days holiday (plus an extra day for your birthday!), pension and life assurance
Medicash to claim money back and get access to lots of ways to support your physical & mental wellbeing
We have a confidential EAP hotline for any support you require and a network of mental health first aiders
Enjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probation
Free night at the Hotel every year to celebrate all of your hard work
Nutritious meals provided during the day
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