As organisations grow, success is not only defined by the services delivered, but by how effectively everything runs behind the scenes to make those services happen. From quote through to delivery and billing, consistency, accuracy and coordination are essential to keeping operations running smoothly.
Strong systems and processes are important, but just as important are the people who bring structure, attention to detail and reliability to the day-to-day running of the business.
If you enjoy working in a fast-paced environment, staying organised and being the person who keeps everything on track, this role offers the opportunity to build your experience within a supportive team while taking ownership of key operational activities.
This is an ideal opportunity for someone at the beginning of their career or looking to develop within a junior operations role, gaining exposure across multiple business functions and developing valuable commercial and service operations experience.
Mission
This role exists to ensure the accurate and timely execution of Service Operations activities, supporting the smooth delivery of services from quote through to delivery handover and billing.
You’ll be responsible for supporting key operational processes, maintaining data accuracy and coordinating with teams across Sales, PMO, Delivery, Finance and Partners. Working within a fast-moving environment, you’ll help maintain consistency, reliability and control across the services lifecycle while continuing to develop your operational and commercial knowledge.
What You Will Deliver in the Role
* Process service quotes and orders accurately, ensuring correct use of systems and processes
* Support the management of the service order lifecycle from initial request through to delivery handover and invoicing
* Raise and maintain quotes and orders in line with agreed operational standards
* Create and manage job numbers, working closely with PMO and Delivery teams
* Support accurate billing processes and assist with monthly reconciliation activities
* Manage incoming requests through shared mailboxes and queues efficiently
* Coordinate with Sales, PMO, Delivery, Finance, Legal and Partners to progress operational activity
* Maintain accurate records, documentation and tracking across systems and spreadsheets
* Support renewals for contracted services and products
* Follow governance processes, ensuring approvals, documentation and controls are consistently applied
* Contribute positively to team collaboration and continuous process improvement
* Strong attention to detail and a high level of accuracy when handling data
* Good organisational skills with the ability to manage multiple tasks and priorities
* Clear written and verbal communication skills
* Comfortable working with defined processes, governance and deadlines
* Proficiency in Microsoft 365 tools such as Excel and Teams
* A proactive and willing attitude with a desire to learn and develop
* Ability to work collaboratively across different teams
* Eagerness to build experience within a fast-paced service operations environment
Why Bytes
At Bytes, you’ll join a collaborative, supportive and high-trust environment where your contribution genuinely matters. We move quickly, work closely across teams and value people who bring reliability, positivity and attention to detail to everything they do.
You’ll be part of a team that plays a critical role in keeping the business running smoothly, while gaining exposure to multiple business functions and developing your career within a people-first, solutions-led environment.
As a junior role, this position offers excellent learning opportunities, ongoing support and the chance to build a strong foundation for future career growth within Bytes.
Ready to Apply?
If you’re looking for an opportunity to build your career in operations, develop valuable business experience and work closely with multiple teams in a supportive and fast-moving environment, we’d love to hear from you.
This is an opportunity to play a central role in how we deliver services at Bytes, build strong relationships across the business and grow your career within a collaborative and people-focused organisation.
Apply below or send your CV to jamal.hinds@bytes.co.uk.
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