Reservations Agent Travel Industry
Location:Ormskirk, Lancashire (Office-Based)
Salary:£26,000
Shifts:Must be fully flexible to work Monday to Saturday with occasional Sunday
About the Role
Were recruiting for a Reservations Agent to join a dynamic travel reservations team. You'll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go hand-in-hand.
Key Responsibilities
* Respond to enquiries by phone and email with expert, personalised advice
* Convert leads into confirmed bookings while meeting individual and team sales targets
* Offer additional services and upgrades to enhance customer value
* Manage bookings accurately and liaise with internal teams to finalise travel arrangements
* Build strong customer relationships and resolve queries professionally
* Stay informed on products, destinations, and promotions to support confident recommendations
What Were Looking For
1. Experience in sales, customer service, or travel reservations
2. Confident communicator with strong influencing skills
3. Goal-driven, self-motivated, and resilient under pressure
4. High attention to detail and ...