Overview
Revenue and Benefits Support Consultant in our Government team. You’ll help our customers resolve software issues and answer enquiries. You will be building relationships with customers and delivering a first class customer experience. Your role can be home based, following a training period in our Bracknell office.
It is more than just a support role; you will liaise closely with colleagues in the development and product teams, using your experience and insights to help improve our software and drive customer satisfaction.
Main responsibilities
* Provide assistance, application support, usage advice and guidance to NEC customers
* Demonstrate good knowledge of application environments with an ability to pick up application support issues
* Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s
* Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers
Qualifications
ESSENTIAL SKILLS
* Knowledge of Revenues and Benefits software; experience with NEC Revenues and Benefits is an advantage
* Good knowledge of legislation in Revenues or Benefits
* Ability to recognise and prioritise urgent calls
* Ability to manage an issue to conclusion, coordinating the skills of additional resources as required
* Experience of working for/with the Public Sector
* Good customer relationship skills
Desirable Skills
* ITIL v3 Foundation certificate
* SQL knowledge
Additional Information
* Employees of NEC are entitled to the following company funded benefits: Single Private Medical Cover (with option to add family cover), 25 days paid holiday (includes 3 company nominated days) with option to buy/sell up to 5 days, 4 x basic salary life assurance, a Group Pension Plan with employer contributions, and a selection of tax-efficient flexible benefits
* The role offers a competitive salary
* Company provides access to confidential services offering financial advice and legal support
Other information
Candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks to include a SC and NPPV check as standard. NEC is an equal opportunities employer, welcoming applications from all communities.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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