Scania GB is looking for an individual with excellent customer service skills to join us as a Parts Advisor. This role involves providing timely and efficient support for our Aftersales operation while meeting and exceeding sales targets.
Key Responsibilities:
* Order parts according to operational needs and follow up with suppliers.
* Assist with the delivery and collection of parts, ensuring proper packaging and documentation.
* Support increased part sales and fixed-price repairs through proactive selling using national sales programmes.
* Answer customer calls in a friendly and professional manner.
* Build and develop customer relationships through sound parts knowledge and excellent service, ensuring customer requirements are met or exceeded.
* Help maintain optimal stock levels while minimizing obsolescence.
* Conduct perpetual stock checks to reduce discrepancies.
Character Traits:
* Ability to build rapport and positive relationships – Work with customers to maximize sales opportunities and meet their needs.
* Trustworthy – Manage workload effectively and keep customers informed.
* Proactive and resourceful – Use initiative under pressure to overcome obstacles and meet customer needs.
If you believe you have the experience suitable for this exciting position, we would love to hear from you!
At Scania, we offer more than just a job. We provide an industry-leading employment package, including a pension scheme, life insurance, financial incentives, and discounts at major retail outlets.
We invest in our colleagues' development and training, offering comprehensive training and career progression opportunities within the UK and globally.
Our culture is supportive and respectful, valuing diversity and inclusion as strategic priorities. We aim to create an inclusive, family-friendly environment where everyone feels proud and happy to work with us.
Scania is committed to delivering exceptional products and services, reflecting our core values: CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT, and INTEGRITY.
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