The Role
As Helpdesk Coordinator, you will be the first point of contact for clients, tenants, and engineers, ensuring maintenance requests are logged, scheduled, and completed efficiently.
Key Responsibilities
* Handling incoming calls and emails from clients and residents
* Logging and raising jobs on the system
* Scheduling engineers and subcontractors
* Monitoring job progress and ensuring SLAs are met
* Liaising with suppliers and ordering materials
* Updating clients with progress reports
* General administrative support to the operations team
What We’re Looking For
* Previous experience in a helpdesk, scheduling, or property maintenance role preferred
* Excellent communication and organisational skills
* Ability to prioritise in a fast-paced environment
* Strong IT skills (Microsoft Office; experience with job management systems advantageous)
* Professional and confident telephone manner
If you are organised, customer-focused, and thrive in a busy environment, we’d love to hear from you.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search.
Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK