Conference & Events Coordinator
A DAY IN THE LIFE OF A CONFERENCE & EVENTS COORDINATOR AT WOTTON HOUSE HOTEL
Responsibilities
* Handling incoming wedding, event & conference enquiries from the initial enquiry to post event follow up.
* Exceeding customers’ expectations and being motivated to continually develop service levels.
* Face to face client meetings.
* Driving sales activities through strategic planning and client engagement.
* Maintain high-level of professionalism and competence when dealing with clients.
* Obtain client feedback and make appropriate changes for improvements.
* Manage meeting request leads, contracts and confirmations to clients.
* Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team.
Qualifications
* Excellent customer service.
* Positive ‘can do’ attitude.
* Willing to learn and show that they care.
* Communicate well with others, carry out instructions, pay close attention to detail and commit to providing outstanding service to guests.
* Previous experience within a similar role is preferable, but full training is provided.
Benefits
* Discounted hotel room rates for you and your friends & family.
* An extra days holiday for your birthday.
* Enhanced Maternity, adoption & shared parental leave.
* Course Sponsorship.
* 30% F&B discount at RBH hotels.
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
* Flexible working arrangements.
* Wagestream - choose how and when you get paid.
* Life Insurance.
* Employee Assistance Programme.
* Social and wellness events and activities all year round.
* Free meals on duty saving you over £1000 per year.
EQUAL OPPORTUNITIES: RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact charlotte.power@wottonhousehotel.co.uk.
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