Job Overview
Urology Outpatients is a small, dynamic team providing care for patients with varied urological concerns including diagnostics, andrology, endo urology, functional urology and cancer services. We are a tertiary referral centre for urology in the South West, providing services at Southmead Hospital and Weston-super-Mare hospital.
This advert may close early if a high volume of applications is received. If you are interested in this role, please apply as soon as you can.
Key Responsibilities
* Be a friendly and enthusiastic individual who is able to work flexibly to cover clinics.
* Carry out direct patient care without direct supervision, in accordance with established procedures and policies.
* Be a resilient team player able to work effectively within a busy environment.
* Support colleagues to provide the best care for patients.
* Be passionate and empathetic with patients.
* Welcome patients to the department.
* Answer phone calls and provide advice on simple health needs or appointments.
* Book appointments and print clinic lists and appointment letters.
* Keep the clinic environment neat and tidy; assist with daily cleaning and infection control.
* Order and restock supplies, stores, leaflets.
* Contribute to health promotion by providing education and support such as catheter care.
* Treat patients with courtesy, respecting their needs and maintaining confidentiality.
* Ensure a safe and therapeutic environment for all patients, relatives, visitors and colleagues.
* Prepare and support patients prior to, during and following healthcare activities such as flexible cystoscopies.
* Act as a chaperone during procedures.
* Support and assist urology clinics including flexible cystoscopy, prostate biopsy, catheter change.
* Carry out direct patient care without supervision e.g. Flows clinic.
* Obtain specimens and undertake point of care testing and act on results.
* Be competent in ANTT and carry out simple dressings.
Education and Training Requirements
* Level 3 qualification: City and Guilds 3, Level 3 RQF, NVQ 3, BTEC National Diploma, or equivalent experience.
* Level 2 functional skills in English and Maths or equivalent.
* Completion of Level 3 NVQ/RQF Diploma in Healthcare Support (mapping to the apprenticeship standard for Senior Health Care Support Worker) or equivalent experience with Level 2 qualification and progressing towards Level 3.
Desirable Qualifications
* Willingness to undertake training for required clinical activities such as venepuncture, aseptic non‑touch technique, laser safety training, point of care, urological procedures.
* Completion of venepuncture and physiological measurements competencies.
Experience
* At least 12 months prior experience as a support worker.
* Experience in healthcare with demonstrable best practice and ability to act as a role model.
* Evidence of teamwork, good time management skills and prioritising work.
* Desirable: experience in an acute hospital setting.
Skills and Abilities
* Excellent written and verbal communication skills.
* Ability to complete documentation accurately.
* Awareness of healthcare policies and procedures.
* Ability to work with minimum supervision to a high standard.
* Basic IT skills: Word, Email, keyboard.
* Willingness to undertake training within given time frames.
* Flexibility and adaptability to change, willing to work a range of shifts and move across wards or units depending on clinical need.
* Calm, caring patient manner.
* Enthusiasm and commitment to working within the healthcare setting.
Equality and Diversity
North Bristol NHS Trust values all people as individuals and is an anti‑discriminatory organization committed to building a team that represents a variety of backgrounds, perspectives and skills. Applicants from underrepresented groups are encouraged to apply.
North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Please note that stringent pre‑employment checks are undertaken on all successful applicants prior to commencement in post.
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