Overview
The Stylist at Jo Malone London brings the brand's generosity to life within our boutiques through exceptional customer service. Fragrant fun, curiosity and kindness are key. In this role you will be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day, from signature Hand and Arm massages to hosting wedding consultations where you will help bottle precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. The primary responsibility is to provide outstanding customer service and to deliver on service goals. Other responsibilities include maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals.
Responsibilities
* Deliver exceptional customer service
* Maximise sales performance and productivity
* Build collaborative relationships with your colleagues
* Support the execution of in store events
* Awareness of stock and inventory
* Maintain high VM standards and work environment
* Be aware of competitor activity and drive an omni-channel approach
* Adhere to brand grooming guidelines
* Maintain a high standard of housekeeping
Qualifications
* All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment
* Previous experience with retail point-of-sale software
* Certification in make-up artistry and/or previous retail make-up experience is desirable; applicants with amateur level experience who demonstrate high creative and technical expertise are welcome
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Our Brand and Culture
Our Brand: The Employee Promise reflects trust, respect and humour in all we do for the benefit of individuals and the company. At Jo Malone London, continued development is valued, and you will have opportunities to grow within a culture that supports kindness, creativity, and high standards of professionalism. Our company is The Estée Lauder Companies. WE ARE Individuals. WE ARE Inventors. WE ARE Global Citizens. Together, WE ARE The Estée Lauder Companies. #ELCfamily
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