Responsibilities / Tasks
Key Responsibilities:
1. Adhere to GEA internal processes, procedures, compliance and internal controls, Data Protection and GDPR requirements
2. Primary responsibility for credit controlling customer ledger for reporting unit 42235 – GEA Mechanical Equipment UK Limited – Sales of new machiines and service business.
3. Follow internal credit control processes for the management of sales ledger balances
4. Take proactive action to drive reduction in overdue amounts, working to Divisional and Group KPI’s
5. Chase customers for overdue invoices, including ensuring invoices have been received and are approved
6. Maintain Finance email inbox
7. Maintain clean ledgers, investigating and resolving any discrepancies
8. Communicate with customers by phone and e:mail as required
9. Reconcile, investigate and resolve accounting discrepancies with customers as necssary
10. Communicate with/escalate to operational staff and management when accounts to accounts chasing has failed to obtain payment, including escalating administrative and other non-accounting issues, including confirmation of contractual payment terms. Follow up to ensure agreed actions are taken
11. Liaise with Accenture Shared Service Centre regarding cash applications, remittances and payment queries, review customer statements and overdue letters that are instigated by Accenture are sent out correctly. Checking and updating any incorrect or missing email addresses.
12. Prepare and provide reports to management, arrange and attend regular review meetings with operational management
13. Review of customer master data in ERP system, and request any updates need to customer contact details.
14. Credit check process/generate experian reports and VAT checks on customers for management review and approval
15. Review and maintenance of customer credit limits
16. Deal with Liquidators/Administrations/Insolvencies as they arise.
Management Responsibilities:
17. There are no direct reports into this role
Your Profile / Qualifications
18. Minimum 5 years experience in credit control role
19. Self motivated individual able to work on own initiative, and as part of a team
20. Confident & self assured personality with a professional approach, able to present a positive corporate image of GEA with our customers.
21. Ability to communicate effectively at all levels of the organization both orally and in writing
22. Good understanding of cash flow and working capital management
23. Experience of Microsoft Office, including Excel is essential
24. Good IT skills, ability to learn and adapt to new systems
25. An individual willing to be flexible in line with business needs