Account Coordinator (On-site)
Gi Group are looking for an Account Coordinator to be the face of our brand on‑site at our client location in Birmingham – Hams Hall.
Reporting into your Account Manager, this role supports the location in delivering performance results against KPIs and delivering a first‑rate customer experience. This is a varied role where no one day is the same, so if you are looking to work in a fast‑paced, fun and customer‑focused office then this role could be for you.
Responsibilities
* Develop and maintain an effective working relationship with clients and candidates.
* Recruitment activities such as advertising, screening, interviewing, assessment days, right‑to‑work checks, reference checks and inductions.
* Conduct check‑in/satisfaction/re‑book calls to all flexible employees.
* Implement activities to recognise and reward temporary workers' loyalty & performance together with initiatives that contribute towards achieving a positive, productive and happy temporary workforce.
* Be the first point of call for candidates and clients in dealing with any questions and offering any support.
* Attend daily and weekly planning and staffing meetings, where applicable.
* Monitor staff quality, attendance and attrition levels.
* Allocate suitable candidates to shifts and book them in according to the headcount plan.
* Complete payroll for on‑site temporary staff.
* Maintain an accurate filing system for both working and inactive candidates.
* Attend and participate in team meetings as required.
Skills and Competencies
* Strong communication and interpersonal skills with the aptitude to build relationships with professionals at all organisational levels.
* Excellent organisational skills.
* Flexibility to work outside of core hours when required for the needs of the business.
* Excellent time‑management skills.
* Teamworking ability.
* Ability to work on own initiative.
* Customer service skills.
* Ability to work under pressure.
* Client‑focused mindset.
* Good understanding of employment law.
* Hold a full UK driving licence.
Our Offer
* £13.00 – £13.50 per hour.
* Part‑time shift Wednesday to Friday, 2 pm – 10 pm.
* Weekends – on‑site or working from home (hours to be discussed).
* Flexible between 28 and 40 hours per week.
* Generous annual leave – 28 days.
* Weekly payment.
Diversity & Inclusion
At GI Group, we believe in the power of diversity and inclusion to drive innovation and success. We are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive.
Application
Does this sound like something you would like to hear more about? If so, hit apply now!
Should you require any support or assistance on your application, please contact your local Gi Group office directly.
Gi Group Holdings Recruitment Limited and its group of companies act as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement.
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