COMPANY
For more than 50 years, MLA World has been bringing cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe, culturally immersive youth programming. With travel and education at the forefront of our mission, MLA's work culture is always exciting and full of change. We are an international team that loves sharing culture, stories of travel, and a passion for working with young people and enlarging their perspectives on the world.
COMPANY MISSION STATEMENT
MLA – Move Language Ahead, trading as Go Languages Worldwide Ltd is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion. We design and deliver high-quality residential language experiences for students aged 11–17 across the UK, Ireland, USA, Canada, and Italy.
LOCATION
This is a remote position requiring you to work from home, with a reliable high-speed internet connection and mobile phone service. We prefer candidates based in the United Kingdom, though this is not essential.
SCHEDULE
This is a full-time, 44-hour-a-week position. Working in the education travel industry, a flexible schedule to meet operational demands is required, especially during the summer high season. This could mean additional work hours to include weekends or evenings when necessary.
TRAVEL
You will be expected to support program operations across the United Kingdom, Ireland, and at the head office in Italy.
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE
As the Operations Manager, you should hold an undergraduate degree or have at least three (3) years of experience in the Junior English as a Second Language (ESL) sector, specifically within residential spring and summer schools. You are also expected to embody and promote MLA values, serving as a positive role model for colleagues, customers, and business partners while representing the company with professionalism.
Required skills include:
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Excellent communication (verbal and written); organization, and attention to detail
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Superior relationship building
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Self-motivation
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Multi-tasking
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Ability to maintain organisation of business contacts (companies, contact names, email address, and phone numbers)
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Composure while working under pressure
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Proficiency in Microsoft Word and Excel
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Ability to uphold professionalism and cooperate appropriately with all business stakeholders including fellow employees, vendors, and guests
The candidate must
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Hold a valid UK passport or possess the legal right to work in the UK.
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Successfully complete an Enhanced DBS check (or the international equivalent, if applicable).
KEY POSITION ACCOUNTABILITIES
Client Relations
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Build and maintain strong relationships with college and university conference managers.
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Develop and sustain partnerships with industry influencers and key suppliers, including attractions and transportation providers.
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Ensuring a consistent corporate image is represented across all product lines, promotional materials, and events.
Recruitment
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Support the creation and updating of job descriptions for all UK operations roles.
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Coordinate the posting and distribution of job advertisements to attract a qualified pool of candidates.
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Maintain accurate and up-to-date applicant records in the MLA applicant tracking system.
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Assist with the recruitment, selection, and onboarding of UK operations employees.
Operational Tasks
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Manage bookings, organize timetables, and coordinate attractions and transportation.
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Support accreditation processes by preparing documentation and ensuring compliance with required standards.
Financial Responsibilities
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Assist with the contracting, booking, confirmation, and