Marks Consulting Partners is currently looking for a Senior Housing Officer to work with one of our Charity Association clients in Surrey What the Job Will Be Doing * Leading the delivery of high-quality, customer-focused housing management services. * Managing complex tenancy, safeguarding, and estate management issues. * Providing housing-related support to residents to help them sustain their tenancies. * Working closely with external agencies, local authorities, and legal representatives. * Supporting residents with welfare benefits, financial management, and tenancy responsibilities. * Driving service improvements and ensuring KPIs and service standards are achieved. * Contributing to policy, procedure, and service development across housing management. * Supporting the wider property and maintenance teams to resolve housing and repair issues. What You Will Need * Essential: Level 4 qualification from the Chartered Institute of Housing (CIH) * Proven experience within housing management or tenancy sustainment. * Strong knowledge of housing legislation and best practice within the social housing sector. * Experience managing complex tenancy issues, safeguarding, and resident support. * Ability to work collaboratively with external partners and statutory agencies. * Strong communication, problem-solving, and conflict resolution skills. * Experience supporting residen...