Job Description
Role: 2nd Line Engineer
This role is based in Kent – candidates must hold a full UK driving licence and be able to commute to the Kent office daily.
About the Role
As a 2nd Line Engineer, you’ll be a key member of the technical team, working on varied support tasks, troubleshooting, and infrastructure management. You’ll:
* Provide 2nd line ticket support on the Service Desk and handle hardware/software maintenance
* Visit client sites to deliver proactive and reactive troubleshooting when required
* Mentor junior engineers, sharing knowledge and promoting best practice
* Deliver excellent customer service with a professional, proactive approach
* Recommend and implement system improvements and upgrades for clients
* Apply strong technical skills across Windows servers, desktops, and networking technologies
* Use logical, methodical troubleshooting to resolve complex IT issues
Core Technical Skills
* Windows Server 2008–2022
* Windows Desktop 7–11
* Hosted Desktop / Terminal Server environments
* Office 365 tenant setup & administration
* VMware / Hyper-V administration
* Networking fundamentals (DNS, routing, switching, etc.)
* VoIP systems (ideally 3CX)
Desirable Skills & Experience
* Cisco/Draytek firewalls and routers
* Apple product support
* Group Policy administration
* Azure AD, Intune, Defender
* Wireless solutions (Ubiquiti / Cisco)
* Previous MSP experience
* Industry certifications (CompTIA, Microsoft, Apple, etc.)
What We Offer
* Competitive salary based on experience
* Career development opportunities with funded training and certifications
* Exposure to a wide range of technologies and client environments
* Supportive, collaborative team culture where knowledge sharing is encouraged
* Regular team events and a positive, inclusive work environment
* 25 days annual leave bank holidays
* Pension scheme and other employee benefits