Company Overview
At Cook we are dedicated to providing remarkable frozen food that captures the essence of homemade meals. Our mission is to deliver high-quality products using the same techniques and ingredients you would use in your own kitchen.
Retail Team Member
We are recruiting for a Remarkable Part-time Retail Member, 8hr contract over 2 days at 4 hrs (days to be confirmed) to work a minimum of 1 in 4 Sundays (6hrs) where you will be in charge & a key holder, to be flexible to meet the needs of the business so may require to work extra hours especially during busy times/staff absence, occasional weekends/Bank holidays.
You will need to be aged over 18 to apply for this role as you will be a key holder & possible lone working.
£12.30 ph then after 3 months £12.60 ph.
There is a 6 month engagement period.
30% Staff Discount, Pension Scheme, Training & Development, Dream Academy, Wellbeing Programme, The Cook Cabin (our own holiday cabin in Kent to stay in free of charge), Annual Pay Review
ROLE DESCRIPTION
Remarkable Service
The customer is always more important than anything else you are doing. Period.
Create a friendly shop with a fun buzz, giving every customer a warm welcome.
Offer every customer a taster and use it as an opportunity to talk about our food.
Ask open questions and provide expert information about our food, as appropriate.
Share information with the customer on new products, what goes with what, side dishes, serving suggestions, garnishes and so on.
Keep yourself up to date with all our products, including how and where they are made. Understand what dishes suit which occasion – be an expert
Use your knowledge to help customers plan menus or advise on catering for occasions. Talk to customers about upcoming offers, products and promotions
Be a whizz on the till. Pack customers bags quickly and carefully. Give a gracious goodbye.
Be thoughtful – help carry bags to car, entertain children, offer another basket. Do whatever you think appropriate to help the customer have a good experience.
Remarkable Business
Know your shop targets and aim for them
We are a food business – make sure the shop always looks immaculate, clean and spotless.
Make sure stock is replenished and rotated, and the freezers are full.
Be a whizz on the till. Operate it efficiently and accurately. Use in store computer to record till data.
Understand the shop paperwork, necessary legal checks and their purpose.
Open up the shop. Close the shop and cash up.
Checking in deliveries and placing orders.
Ensuring paperwork is complete and accurate.
Assist with stock taking as required.
To follow the Health & Safety policy and to report anything which may affect team or customers wellbeing to the Manager immediately.
Look smart with apron, and name badge at all times.
Remarkable People
Support your Shop Manager and Team members by being an active part of the team, being willing to contribute and roll your sleeves up, and work together to create a remarkable shop.
To complete all training in a timely manner.
Job Types: Part-time, Permanent
Pay: £12.30-£12.60 per hour
Expected hours: 8 per week
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Store discount
Experience:
* Retail sales: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person