We are looking for a Customer Interface Manager to work in a busy manufacturing environment at our Derby site. Working hours: 37.5 hours, Monday to Thursday 8.00am to 4.45pm (with 30 minutes unpaid lunch), Friday 8.00am to 12.30pm Salary: £50,000 to £60,000 Benefits: * Competitive pay * Pension * 25 Days Annual Holiday plus 8 statutory days * BUPA Healthcare * Long Service awards * Death in Service * Onsite Parking Purpose of role and accountabilities: Reporting the Head of Customer Interface and Supply Chain, the function of the role is to manage a portfolio of clients within the aerospace industry through: * End to end account management processes, demonstrating a high level of leadership and strategic thinking * Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI’s are met and actioned accordingly * Stakeholder relationships – Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise * Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints * Create robust plans and strateg...