Job Title: Duty Manager
Location: Gatwick Area (Shift-Based)
Salary: Competitive + Benefits
Overview
An opportunity has arisen for an experienced Duty Manager to join a fast-paced operational environment within the aviation sector. This role is responsible for overseeing daily airside and landside operations, ensuring safe, efficient, and compliant service delivery.
The position suits a hands-on individual with strong leadership skills who can manage teams, respond to operational challenges, and maintain high service standards in a time-critical environment.
Key Responsibilities
Oversee day-to-day operations, ensuring activities are delivered safely and efficiently
Supervise operational teams, providing leadership and direction across shifts
Ensure compliance with all safety, security, and regulatory requirements
Act as the main point of contact for operational issues and incident management
Coordinate with internal departments and external stakeholders, including airlines and airport authorities
Monitor performance against KPIs and service level agreements
Manage resource allocation to meet operational demands
Handle escalations, disruptions, and time-critical decision-making
Maintain accurate reporting and documentation of operational activity
Candidate Profile
Previous experience in a Duty Manager or Supervisory role within aviation, ground handling, or a similar operational environment
Strong understanding of airport operations and safety regulations
Proven leadership and team management skills
Ability to work under pressure and make effective decisions in real-time
Excellent communication and stakeholder management skills
Flexible approach to shift work, including nights and weekends
Desirable Experience
Background in ground handling or airside operations
Knowledge of compliance frameworks within aviation
Experience managing KPIs and operational performance
What’s on Offer
Competitive salary
Shift-based role with structured rota
Opportunity to work in a dynamic, fast-paced aviation environment
Career progression opportunities