Job Role: 1st Line Network Support Engineer Location: Manchester (Hybrid) Salary: Up to £30,000, plus an excellent benefits package The Opportunity for you If youre early in your networking career and want to join a service provider where youll get real exposure to live networks rather than just logging tickets, this could be a good step. The business is growing and continuing to invest in its network capability. Theyre expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and improving how the network is monitored, supported and communicated to customers. Theres a strong focus on reliability, visibility and automation, alongside delivering a consistently high level of service. Theyre growing the network team due to demand and are looking for people who are keen to learn, take responsibility, and build a career in networking. The Role As a 1st Line Network Support Engineer, youll be the first point of contact for customers and partners when issues arise, playing a key role in keeping services running smoothly and customers informed. Youll handle inbound faults, queries and service requests, making sure everything is logged accurately and worked within agreed SLAs. A big part of the role involves monitoring customer and network assets, responding to alerts, and carrying out initial troubleshooting across connectivity, LAN, WLAN and VoIP services. Youll deal with common network issues such as basic LAN and WLAN faults, SSID and connectivity problems, simple configuration changes on access points, and initial firewall and VPN checks. When issues are more complex, youll know when to escalate them internally or to third-party suppliers, while continuing to keep customers updated through tickets, status pages and planned maintenance notifications. Its a busy service provider environment, so youll need to be comfortable managing multiple tickets at once and taking part in a 24/7 on-call rota. The Environment Youll be joining a network team that supports large-scale, real-world infrastructure rather than small standalone setups. Theres exposure to carrier-grade networks, data centre environments and live customer services, with clear opportunities to progress into more advanced technical roles over time. Hybrid working is supported, with Manchester HQ as the base, and youll be working alongside experienced engineers who are happy to share knowledge and support your development. What theyre looking for Theyre looking for someone with a strong customer service mindset whos keen to develop technical skills in a network support role. You dont need to know everything already, but you do need to be organised, communicative, and willing to learn. Ideally, youll have some experience in a service desk or technical support environment, be comfortable documenting issues clearly, and have a basic understanding of networking and connectivity. Exposure to WAN services, LAN and WLAN support, monitoring tools or ticketing systems would be helpful, but attitude and potential matter more. Certifications such as CompTIA A, Network or similar are a bonus, as is any exposure to VoIP, monitoring platforms or service provider environments, but theyre not essential. Package The role is paying up to £30,000 and comes with a strong benefits package. Youll receive 27 days annual leave plus bank holidays, with the option to buy additional days if needed. Private healthcare is included, alongside other benefits designed to support your wellbeing and development. Next steps If this sounds like something youd be interested in, you have three options: Call Joe White at CRG TEC to talk through the role and the business Drop Joe a message if you want to ask a few questions first Or, if youre happy with what youve read, attach your CV and Joe will be in touch