Thrive Shepton are delighted to be working with our client in Blandford Forum, who are actively recruiting for an Customer Service Advisor on a temporary to permanent basis.
The role of our Customer Service Advisor is critical to the success of our business.
The clients' customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.
Working Hours:
35 hours per week
(Apply online only)
Flexibility - staying on after hours when drivers are potentially delayed
What the role would include:
* Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
* To support drivers with route planning for the next days' delivery rounds.
* Holiday cover, being the managers support when needed
* Upselling discounted products
* To ensure each customer is provided with "exemplary" service on each telephone call or contact.
* To update customer records and liaise with customer relatives as required.
* Prepare promotional literature as required and communicate details of new products or promotions to customers.
* To search, provide and continually look for new business opportunities.
* To share best practices with colleagues in an effort to continuously improve our service proposition.
* To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.
Essential:
* Experience of a customer service role
* Confident using a Personal computer to manage and process orders.
* Confident telephone manner
* Able to pay attention to detail and be accurate in your work.
* Numerate and good written English; GCSE Maths & English standard or equivalent
* Able to work to deadlines.
What you need to do next:
If this position sounds of interest and you would like to be considered, please contact the team at Thrive Shepton on (phone number removed), for further information.
Thrive Shepton are acting as an employment agency in relationship to this vacancy.
INDSHE