This is a key strategic leadership role within the Head of Payments Leadership Team, responsible for leading the onboarding experience from application through underwriting. The role focuses on ensuring a smooth and positive experience for new customers by developing and implementing onboarding strategies aligned with company goals and customer needs, managing a team, and driving KPIs related to onboarding success. The candidate will foster a collaborative, high-performing environment, continuously evaluate and improve the onboarding process, and advocate for customer needs throughout the journey. Establishing strong relationships with internal and external stakeholders is essential.
Key responsibilities include:
1. Overseeing daily operations to ensure smooth departmental functioning.
2. Developing and executing strategic plans to achieve organizational goals.
3. Ensuring compliance with industry regulations and standards.
4. Leading and mentoring a team to foster collaboration and productivity.
5. Driving initiatives for continuous improvement to enhance efficiency and customer satisfaction.
Purpose of the role
Manage the scoping and implementation of products and services for both new and existing clients globally, helping clients leverage product capabilities and generating revenue for the business.
Accountabilities
1. Deliver client product and channel implementation projects from inception to closure and handover.
2. Collaborate with stakeholders to identify and implement products/services meeting client requirements.
3. Define, agree, and execute project management plans to meet stakeholder needs.
4. Coordinate implementation activities, communicate regularly, and monitor progress.
5. Identify and manage risks/issues affecting project delivery.
6. Provide expertise and support throughout the project lifecycle, acting as a conduit to subject matter experts.
7. Develop procedures and controls to mitigate risks and improve operational efficiency.
8. Develop performance reports and communicate findings to senior leadership.
9. Identify industry trends to inform best practices and product development.
10. Participate in initiatives to improve client service and implementation efficiency.
Director Expectations
1. Manage a business function, contributing to strategic initiatives and policy development.
2. Lead a large team or projects, embedding a performance culture and providing technical expertise.
3. Advise senior management and influence decisions across functions.
4. Manage resourcing, budgeting, and policy creation for a significant sub-function.
5. Ensure compliance with policies and regulations.
6. Monitor external environment and influence industry practices when appropriate.
7. Maintain comprehensive industry knowledge and external insights.
8. Use analytical skills to solve complex problems and design solutions.
9. Make significant strategic decisions within the area.
10. Negotiate and influence stakeholders at senior levels.
11. Act as a principal contact for key clients and divisions.
All senior leaders are expected to demonstrate leadership behaviors aligned with Barclays' values and mindset, fostering an environment of respect, integrity, service, excellence, and stewardship, and embodying the LEAD behaviors: Listen, Energize, Align, and Develop.
#J-18808-Ljbffr