Join Our New business Sales Team - Grow Your Career with Us! Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013. This is your springboard. We're looking for passionate people to join us as Policy Expert - curious minds who want to help customers and build something bigger for themselves. Whether you're fresh into the working world or looking to pivot into a new path, we'll meet you where you are - and help you grow further than you thought possible. Here's what makes this more than just a job: What makes this different from just another call centre job? It's the Start of a Career This isn't a stop gap. We're serious about helping you build long-term success. Whether you want to lead a team, become a specialist, or move into another area of the business - we've got you. Training That Actually Means Something From your first day, you'll get structured development, ongoing coaching, and support to earn industry-recognised qualifications. Room to Rise We promote from within - always looking for future leaders, trainers, specialists, and change-makers. Transferable Skills Welcome You know how to listen, help people, stay calm under pressure? That's exactly what we're looking for. A Culture Built on Growth Feedback, support, curiosity - these aren't buzzwords here. They're how we work, every day The Role You'll be a key player in helping our new customers discuss their insurance policies - delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers. You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine. What You'll Be Doing: Customer Engagement * Engage with new customers via inbound and outbound calls * Use a consultative approach to set up policies Sales & Performance * Bring confidence and resilience to every call * Achieve performance targets through confident, customer-first conversations * Upsell bolt On's by understanding customers' needs or Upsell bolt On's by sales through Conversation. * Bring confidence and resilience to every call Follow-Up & Communication * Manage your own diary efficiently * Follow up with customers using the most effective communication channels Compliance & Accuracy * Ensure all actions meet FCA regulations and internal standards * Keep customer records precise and up to date Continuous Learning * Stay on top of product and industry updates * Share ideas, knowledge, and feedback to help the team thrive Team Support * Support with ad hoc tasks and contribute to a positive, collaborative culture Meet the Team We're a dynamic, supportive team that thrives on momentum, and friendly competition. We celebrate each other's wins and rally around challenges together. There's a real buzz in the room - and you'll be right at the heart of it. Key Attributes for Success: * A great communicator with empathy and enthusiasm * Experience in customer service, sales, or account management * Strong objection-handling and problem-solving skills * Driven by results and personal growth * A positive team player who brings others along on the journey · Consistently meet and exceed productivity and performance targets. What's In It for You Based in our Motherwell office Supportive team culture Career development & professional qualifications Enhanced holiday, maternity & paternity packages Social events & a vibrant workplace atmosphere Wellbeing programme to support your personal and professional life Apply Now - and Take the Next Step If you're ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you. We're proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know. We aim to be in touch within 7 working days - whether successful or not. And remember: if you're eager to grow and passionate about what we do, don't hesitate to apply - even if you don't tick every box. Job Types: Full-time, Permanent Pay: £24,000.00-£25,000.00 per year Benefits: * Casual dress * Company events * Company pension * Free or subsidised travel * Health & wellbeing programme * On-site parking * Store discount Schedule: * 8 hour shift * Monday to Friday * Weekend availability Application question(s): * Are you over the age of 18 and able to work full time? * Do you have the rights to work in the UK? * This role requires a basic criminal record (disclosure) check. Do you have any unspent criminal convictions that would appear on a basic disclosure certificate? Work Location: In person Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age